Privacy Policy

DiscoCrate takes the security of your data and our infrastructure very seriously. We are committed to providing an environment that is safe, secure, and available to all of our customers all the time.

Last updated: April 2024


When you use our services, you place your trust in us with your information. We recognize the significant responsibility this entails and are dedicated to safeguarding your information while empowering you with control. This Privacy Policy has been created to provide you with a clear understanding of what information we gather, the reasons behind its collection, and the measures you can take to protect your data. To facilitate comprehension, we define some key terms as follows, which will be used throughout this document:

DiscoCrate Technologies Pte. Ltd. (hereinafter referred to as "DiscoCrate", "we", "us", or "our") is the company responsible for the collection and processing of Personal Data in accordance with the purposes outlined in this Policy.

Personal Data refers to any information pertaining to an identified or identifiable natural person ("Data Subject").

Customer or Client denotes a legally recognized business entity that has entered into an agreement with DiscoCrate to access and utilize our Services.

What is DiscoCrate?

DiscoCrate is a communication platform as a service developed and operated by DiscoCrate Technologies Pte. Ltd. This product offers a "Shopify App" integrated with the WhatsApp Business platform, enabling our Customers to efficiently manage, process, analyze, and facilitate the exchange of messages between their business systems and their clientele across WhatsApp provided by DiscoCrate and third-party platforms (collectively referred to as the "Service").

At DiscoCrate, we are unwavering in our commitment to safeguarding Personal Data, which includes data utilized for our own operational purposes as well as data entrusted to us by our valued Clients.

Collection and Use of Personal Data

At DiscoCrate, we gather information, including Personal Data, for various essential purposes, which include but are not limited to:

  • Providing and managing our Service
  • Internal business operations
  • Communication with you, including marketing activities
  • Recruitment and personnel management
  • Facilitating payment for the Service
  • Enhancing and refining our Service and Website

To deliver our services effectively, we collect certain user information, specifically the user's name, email address, and phone number, and store these details securely on our servers. These details serve the sole purpose of user identification and content delivery within the app.

For an improved user experience and to provide our Service effectively, we may request you to provide certain personally identifiable information, such as your user name and auth2 credentials. The information you provide will be retained and used in accordance with the guidelines outlined in this privacy policy.

Please note that our app employs third-party services that may gather information used for user identification. You can find links to the privacy policies of these third-party service providers below:

  • Facebook Sign-in Service: Facebook Privacy Policy
  • Shopify Sign-in Service: Shopify Privacy Policy

This Privacy Policy does not impose any restrictions on our use of aggregated and/or de-identified data that no longer links to a specific individual (Data Subject) or Customer of the Services.

DiscoCrate's Services are not intended for individuals under the age of 16. If you become aware that a person under the age of 16 has provided us with Personal Data without proper consent, kindly get in touch with us.

Cloud API

DiscoCrate sends messages to Meta's Cloud API service. This service temporarily stores the messages before forwarding them to the WhatsApp Business Platform. Initially, messages are retained for necessary transmissions, and subsequently, WhatsApp messages are automatically deleted after 30 days. For more detailed information, please refer to this link.

Providing and Managing the Service

In the course of providing the Service, DiscoCrate may receive, access, analyze, process, and maintain Personal Data on behalf of our Customers.

Our Customers determine the types of Personal Data that will be collected and used within the Service, as well as how it will be used, disclosed, and the duration of its storage. For any questions related to how your Personal Data is used by our Customers, please contact them directly.

Service Data

Refers to the information processed on behalf of our customers during the delivery of our services.

DiscoCrate's privacy practices concerning Service Data are outside the scope of this Privacy Policy. Specifics regarding this can be found in the DiscoCrate Service Data Privacy Statement outlined below.

This Privacy Statement details the nature and manner in which we collect personal data through our website. Personal data encompasses all information that can be directly linked to an individual, such as name, address, e-mail addresses, and user activities.

We store your data on secured cloud servers. We implement rigorous measures to encrypt all personal identifiable information.

Should you wish for us to erase your account data, kindly forward your request to

In the event of account termination, all your data (including contacts and conversations) will be permanently erased from our database, unless a different preference is communicated by you.

Account Information

Encompasses contact details, user profile data, and payment method particulars, is gathered when you register or sign into our Service. This information facilitates payment processing, support provision, and ensures effective communication.

DiscoCrate's privacy protocols concerning Account Information are elaborated below and are interspersed throughout this Privacy Policy.

Service Usage Information

Is amassed, which includes details about your access to and utilization of the Service. This data assists us in enhancing our Services, understanding user interactions, and proactively addressing security concerns, potential abuse, and fraud.

DiscoCrate's privacy procedures concerning Service Usage Information are thoroughly described below and are integrated throughout this Privacy Policy.

Internal Business Purposes

Responding to your inquiries: When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address and telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings (including the Service and Website).

Informing you about products and services: We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your Personal Data to third parties. You can opt out of these at any time by Opting-out of our emailing list or sending us a communication to request the deletion of your contact details.

Processing Your Job Application: When applying for a position at DiscoCrate, you might furnish us with specific Personal Data, such as that found in a resume, cover letter, or other employment-related documents. We leverage this information to evaluate and respond to your application, both for immediate vacancies and potential future opportunities.

Management of Employees and Contractors: Once you become a part of the DiscoCrate family, either as an employee or contractor, we utilize the information you've provided—and any subsequent data we generate about you—for various HR functions. This includes validation of eligibility and qualifications, performance reviews, compensation, benefits distribution, incident investigations, and generally facilitating our employer-employee or contractor relationship.

Collecting Payment for Services: For clients who opt for a Premium and above plans of our Service, we gather and process details about service usage along with your Account Information (like contact details, profile data, and payment method specifics). This is done with the primary intent of billing you accurately.

To Understand and Improve Our Services and Website: Understanding Your Use of the Service: We collect Service Usage Information, which includes details about how you access and utilize our Service. This information aids us in comprehending user interactions, enhancing our Services, and taking proactive measures against security threats, potential misuse, and fraudulent activities.

Website Visits: All visitors to our Website have their IP (Internet Protocol) addresses logged. Alongside this, we also record associated data such as page requests, browser type, operating system, and the average duration spent on our Website. This collection serves to inform us about our Website's activity patterns and aids in its improvement. Additionally, our Website employs Cookies. For an in-depth understanding, kindly consult the Cookie Policy provided below.

Third-Party Links: DiscoCrate's Website might include links to external websites that we don't manage or own. While these links are primarily intended for user convenience, they shouldn't be perceived as our endorsement or reference to the associated websites. These third-party platforms maintain their distinct and independent privacy policies, disclaimers, and terms of service. As we don't exert any control over these third-party sites, DiscoCrate isn't accountable for their data collection, usage, disclosure, and security practices. It's always advisable to peruse the privacy policy of any website you decide to visit.

Disclosure of Your Personal Data

As a principle, DiscoCrate refrains from disclosing, trading, renting, selling, or transferring Personal Data, unless outlined within this policy.

Service Provider Arrangements: Personal Data might be shared with third-party entities that process it on DiscoCrate's behalf, in alignment with the purposes delineated above. While these third parties can access, process, or store Personal Data, they do so strictly under our directives. As of this policy's current date, such third-party providers are involved in technical operations, encompassing database monitoring, data storage, hosting services, and the utilization of customer support software tools.

Changes to Our Business Structure: Should DiscoCrate undergo business transitions, like mergers, acquisitions, bankruptcy, dissolution, reorganization, or asset sales, Personal Data may be shared or disclosed. This also applies to any preparatory steps towards such events, such as due diligence.

Compliance with Laws: DiscoCrate, along with our Partner Service Providers from other regions, might share or disclose Personal Data in adherence to legal or regulatory mandates. This includes responding to official requests, court directives, and legal procedures.

Enforcing Our Rights, Preventing Fraud, and Safeguarding Interests: To uphold and defend the rights, assets, or safety of either us or third parties, DiscoCrate might share or disclose data. This encompasses the enforcement of contracts or policies and is pivotal in fraud prevention and investigation.

Your Rights

Access and Correction of Personal Data: Should we receive an individual's request to access or modify Personal Data that we've gathered on a specific Customer's behalf, we'll guide that individual towards the relevant Customer. We're committed to aiding our Customers in addressing individual access requests as effectively as possible. If you've transmitted Personal Data through our Website or shared it with us in any other manner, you hold the right to request access, modification, or correction. To do so, send us a written request. To verify your identity, we might require certain Personal Data from you.

How We Safeguard Personal Data: At DiscoCrate, the security of user data remains paramount. We've implemented various measures to shield the details you entrust to us from theft, misuse, and unauthorized access or disclosure. These protective steps are dictated by the nature of the data we gather, process, and retain, coupled with the latest technological standards.

Privacy Policy Updates

This Privacy Policy may undergo updates from time to time to mirror alterations in our Personal Data management protocols. Any updated Privacy Policy will be promptly showcased on our Website. By persisting in your use of the Service or the Website subsequent to these modifications, you signify your agreement to the updated terms. We earnestly urge you to consistently review this Privacy Policy to stay informed about our latest approaches to Personal Data management.

How to Contact Us

You can contact us with any questions or comments about your Personal Data, this Policy, or any other privacy-related enquiries by emailing